RealMart FAQ

RealMart FAQ

  • Q: How can I pay for my order?
  • A: We accept MasterCard and Visa.
  • Q: How can I cancel my order?
  • A: We do not accept cancellations for orders that have been processed or shipped.
  • Q: What should I do if I experience problems ordering online?
  • A: You can call RealMart Hotline on 03-2773 0800 for assistance.
  • Q: My credit card has been declined what should I do?
  • A: Please contact your bank for clarification of declined transaction.
  • Q: Can orders be placed from overseas?
  • A: Currently we can only ship within Malaysia.

DELIVERY

  • Q: What are the delivery charges?
  • A: Please refer to our delivery charges. Delivery charges vary depending on location on
  • Q: How long does delivery take?
  • A: Delivery should take from 2 - 4 weeks from the date of order.
  • Q: How can I check the status of my order?
  • A: Orders are usually shipped within 2-4 weeks. If you have not received your orders within these period, you may email us with your order ID and we will revert with within 24hours.

Return/Exchange/Refund

  • Q: Return items
  • A: You may return products sold by RealMart no more than 7 days of receipt of your order (based on the delivery record), and upon pre-approval of RealMart.
  • Q: Non-returnable items
  • A: We're sorry, but we DO NOT ACCEPT returns of certain products, including:
    • Any product that is returned more than 7 days after receipt.
    • Any product that has been opened or used (taken out of its plastic wrap or box).
    • Any product that is not in its original condition, is damaged, or is missing parts.
    • Any free gift product.
  • Q: Refund policy
  • A: Please note that before providing a refund for any returned product we will first verify its condition.
  • We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
  • Q: Exchange policy
  • A: All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply follow our Return Procedures.
  • We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. The return shipping fee will also be refunded by offering you a credit off your next purchase to cover this reimbursement.
  • In the event that any product or free gift item are out of stock, members will be entitled to a credit refund for a next purchase or an outright refund.
  • Q: Refund timeline
  • A: We'll notify you of your refund once we've received and processed the returned product. It takes up to 3 to 4 weeks for credit card issuer to process your credit back to your account.
  • Q: Return procedures
  • A: The product must be intact and maybe returned to : RealMart Shopping, 30, Jalan Sepadu 25/123, Axis Premier Industrial Park, Section 25, Shah Alam, 40400, Selangor.

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